Privacy & Cookie Policy

Last Updated: 24 May 2018

Introduction

We are Creative Green Energy, also known as CGE. This privacy notice is to let you know how we promise to look after your personal data. This notice explains how we do this and tells you about your privacy rights and how the law protects you.

Creative Green Energy

You can find out more about us at www.creativegreenenergy.com

If you have any questions or want more details about how we use your personal data, please let us know. See the ‘how to contact us’ section below for all the different ways you can get in touch.

What personal information do we collect?

Technical

Details about your property on the devices and using our providers technology

Communications

What we learn about you from text messages, email, and conversations between us

Usage of data

Other data about how you use our products and services

Documentary data

Details about you that are stored in documents in different formats, or copies of them

Special types of data

The law and other regulations treat some types of personal data as special. We will only collect and use these types of data if the law allows us to do so:

Health data and gender – for risk assessment and health/safety whilst we are planning to attend and whilst physically in your premises.

Consents

Any permissions, consents or preferences that you give us
Our legitimate interests
If you request services from our nominated business partners

We use many kinds of personal data, and group them together like this.

Data we collect when you use our products, services and facilities:

Payment and transaction data
When you purchase or use our products and services
When you apply for a refund
When you talk to us on the phone, online, conversation exchanged during an assessment
When you use our websites, mobile device apps or web chat services
In emails and letters
In customer surveys
If you take part in our competitions or promotions
Information you provide to us by filling in forms on our site
For loyalty scheme purposes
Through the recruitment process
Photography and video captured during an assessment

Data from third parties we work with:

Certifications: Stroma – who provide accreditation for Domestic Energy Assessments
Landmark – who manage and publish the register for Energy Performance Certificates
Software providers who generate CAD and reports
Gas Safe Engineers
Electrical Engineers
Other accredited assessors who provide: EPC, Inventories and risk assessments
Card Payment processors
Government and law enforcement agencies

Who do we share your data with?

We may share your personal data with these organisations:

Regulators and other competent authorities
Fraud prevention agencies
Companies we have a joint venture or agreement to co-operate with
Market researchers
Companies you ask us to share your data with

We may need to share your personal data with other organisations to provide you with the product or service you have chosen:

If you provide us with details of a loyalty scheme we are a member of, we will share your data with that scheme
If you raise a query and we need to contact our service provider or business provider in order to resolve

We may also share your personal data in the event a new business takes over the operation of Creative Green Energy. We will only do this with your consent.

How do we use your data?

Data Protection law says that we can use personal data only if we have a proper reason to do so. This includes sharing it outside of Creative Green Energy. The law says we must have one or more of these reasons:

To fulfil a contract we have with you
When it’s our legal duty
When it’s in our legitimate interest
When you consent to it.

A legitimate interest is when we have a legitimate business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. If we rely on our legitimate interest, we will tell you what that is.

Below is a list of all the ways that we may use your personal data, and which of the reasons we rely on to do so. Our legitimate interests are also below.

Serving our customers

What we use your personal data for:

To deliver our products and services
To manage our relationship with you or your business
To develop new ways to meet our customers’ needs and to grow our business
To develop and carry out marketing activities
To study how our customers use our products and services
To market our products and services

Our reasons:

Your consent
Fulfilling contracts
Our legitimate interests
Our legal duty

Our legitimate interests:

Keeping our records up to date
Working out which of our products and services may interest you and telling you about them
Developing products and services, and what we charge for them
Defining types of customers for new products and services
Seeking your consent when we need it to contact you
To provide you with information relating to compliance with property and construction regulations
As an active customer to keep you informed about our latest offers, deals and events
Being efficient about how we fulfil our legal and contractual duties

Reducing crime and operating in a safe and lawful manner

What we use your personal data for:

To detect, investigate, report, and seek to prevent fraud
To manage risk for us and our customers
To obey laws and regulations that apply to us
To respond to complaints and seek to resolve them

Our reasons:

Fulfilling contracts
Our legitimate interests
Our legal duty

Our legitimate interests:

Developing and improving how we deal with fraud, as well as doing our legal duties in this respect
Complying with regulations that apply to us or you
Being efficient about how we fulfil our legal and contractual duties

Operating our business effectively

What we use your personal data for:

To run our business in an efficient and proper way. This includes managing our business capability, financial position, communications, corporate governance, planning, and audit.

Our reasons:

Our legitimate interests
Our legal duty

Our legitimate interests:

Complying with regulations that apply to us
Being efficient about how we fulfil our legal and contractual duties

Developing our products and services

What we use your personal data for:

To develop and manage our brand, products, and services
To manage how we work with other companies that provide products and services to us and our customers
To find people who might benefit from using our products and services

Our reasons:

Fulfilling contracts
Our legitimate interests
Our legal duty

Our legitimate interests:

Developing products and services, and what we charge for them
Defining types of customers for new products and services
Being efficient about how we fulfil our legal and contractual duties
Complying with regulations that apply to us

What happens if we send your data outside of the EEA?

We will only send your data outside of the European Economic Area (‘EEA’) to:

Comply with a legal duty
Provide our products and services

If we do transfer information outside of the EEA, we will make sure that it is protected in the same way as if it was being used in the EEA. To do this, we will use one or more of these safeguards:

Only transfer it to a non-EEA country with privacy laws that give the same protection as the EEA, as deemed by the European Commission
Ensure that a contract with the recipient is in place that means they must protect it to the same standards as the EEA
Transfer it to organisations that are part of Privacy Shield. This is a framework that sets privacy standards for data sent between the US and EU countries.

You can find out more about these safeguards on the European Commission Justice and Information Commissioner’s Office (ICO) websites.

Here is a list of the services we currently use which are located outside of the EEA:

Service Provider

MailChimp

Purpose

Marketing

Safeguards

We do not merge or upload our mailing list to MailChimp or any other third party server, which removes the possibility of any other parties accessing any of your data

Location

Atlanta, USA

What happens if you choose not to give us your personal data?

We may need to collect personal data by law, or under the terms of a contract we have with you.

If you choose not to give us this personal data, it may delay or prevent us providing our products or services to you. For example, not providing an email address would prevent us from providing you with an e-ticket to travel.

Sometimes we might ask for information that is useful for us to know but is not required by law or a contract. When this is the case, we will make this clear by marking it as optional. You do not have to provide these extra bits of information, and your choice will not prevent us providing you with our products or services.

How do we use your data for marketing?

We may use your personal data to tell you about our relevant products, competitions and offers. This is what we mean when we talk about ‘marketing’. We may also use your data to help create a profile to find potential customers like you.

We will send you marketing based on what you tell us about yourself, data we collect when you use our services, and using information from third parties we work with. We use this information to get a view on what we think would interest you the most.

We will only send you marketing messages if we have either your consent or a legitimate interest. This is when we have a legitimate business or commercial reason to use your information that does not unfairly go against what is right and best for you.

You can ask us to stop sending you marketing messages by contacting us at any time by clicking unsubscribe at the bottom of any marketing email or updating your preferences in your online account.

Whatever you choose for marketing, you’ll still receive service messages, such as booking confirmations and timetable changes.

How will we treat children’s privacy?

Our products and services do not specifically address anyone under the age of 13. Providing us with your date of birth is completely optional, so it is possible for someone of any age to register and purchase our products or services, should they have the means to pay for it online. In the case we discover that a child under 13 has provided us with consent for marketing, we will immediately remove this consent. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us by email to: sales@creativegreenenergy.com with ‘Child Consent’ in the subject line and the details of your query in the body of the email, so that we will be able to take the necessary actions.

How long will we keep your personal data?

We will keep your personal data for as long as we need to fulfil legal and accreditation requirements. The details below shows how long we keep which information, and our reasons why.

What data:

Personal data including transaction history and complaints

For how long:

Up to six Years after last contact

Our reasons:

Keeping our records up to date, working out which of our products and services may interest you and telling you about them
To respond to any questions, claims or complaints
Complying with regulations that apply to us
Being efficient about how we fulfil our legal and contractual duties

What data:

Photographs, video relating to your property

For how long:

EPC – for 15 years

Our reasons:

Complying with regulations that apply to us
Being efficient about how we fulfil our legal and contractual duties

For very good reasons, we may keep your data for longer than the periods provided, such as if you were unfortunately involved in a safety incident. If we cannot delete it for legal, regulatory, or technical reasons, we will make sure that your privacy is protected and only use it for those purposes.

Do you want us to share what personal data we have about you, with you?

If you want us to share what information we have about you, please let us know, please contact us by email to: sales@creativegreenenergy.com with ‘Personal Data’ in the subject line.

If you do want to contact us, it would be helpful for us to complete your query if you provide us with your address, contact details and what you would like to have a copy of.

Sometimes you may be asked to provide proof of identity before we show you your personal data – this helps us prevent unauthorised access.

Is the personal data we have about you incorrect?

You have the right to question any information we have about you that you think is wrong or incomplete. Please contact us by email to: sales@creativegreenenergy.com with ‘Incorrect Data’ in the subject line and the details of your query in the body of the email.

If you do, we will take reasonable steps to check its accuracy and correct it.

Do you want us to stop using your personal data?

You have the right to object to certain ways that we use your personal data, or to ask us to delete, remove, or stop using your personal data if there is no need for us to keep it. This is known as the ‘right to object’ and ‘right to erasure’, or the ‘right to be forgotten’.

In some cases, there will be legitimate, legal, or other official reasons for us to keep your data. But please tell us if you think that we should not be using it.

It may be possible for us to restrict the use of your data. This means that it would only be used for certain activities, such as legal claims or to exercise legal rights. If this was to happen, we would not use or share your information in other ways while it is restricted.

You can ask us to restrict the use of your personal data if:

It is not accurate
It has been used unlawfully but you don’t want us to delete it
It’s not relevant any more, but you want us to keep it for use in legal claims
You have already asked us to stop using your data but you are waiting for us to tell you if we can keep on using it

If you want to object to how we use your data, ask us to delete it or restrict how we use it, please contact us by email to: sales@creativegreenenergy.com with ‘Delete Data’ in the subject line and the details of your query in the body of the email, so that we will be able to take the necessary actions.

Do you want to withdraw your consent or object to when we use our legitimate interest for marketing?

You can withdraw your consent or object to marketing at any time. If this is the case, you can do this by:

Unsubscribing from an email you receive from us that contains the ‘unsubscribe’ link
Updating your preferences via your online account
Contacting us and informing us by email to: sales@creativegreenenergy.com with ‘Unsubscribe’ in the subject line and the details of your query in the body of the email, so that we will be able to take the necessary actions.

If you withdraw your consent, we may not be able to provide certain products or services to you. If this is so, we will tell you.

How to contact us

If you have any questions or want more details about how we use your personal data, please let us know. We’ve provided a few different ways for you to do this, so please pick the one you would prefer to use:

Email: sales@creativegreenenergy.com

Online Form: Contact Us

Telephone: 07538 840 396

You also have the right to complain to the Information Commissioner’s Office. You can use the relevant section of the Information Commissioner’s Office website to do this.

Cookies

So, what are Cookies exactly? Simply put, they’re tiny files automatically downloaded to any device you use when you visit our website (could be on your computer, tablet, mobile phone or more). They’re designed to make your visit quicker, easier, and better. They can also let us know how well our site is working, and tailor your experience on our website.

Cookies

Our website presently does not use cookies.

Most browsers allow you to refuse to accept cookies; for example:

(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;

(b) in Firefox (version 47) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and

(c) in Chrome (version 52), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.

Blocking all cookies will have a negative impact upon the usability of many websites.

If you block cookies, you will not be able to use all the features on our website.
You can delete cookies already stored on your computer; for example:

(a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);

(b) in Firefox (version 47), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and

(c) in Chrome (version 52), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”.